|
|
| Customer
Cares >> Handling Complaints >> Complaints? |
 |
| >>
Complaints? |
| Do
you experience difficulties in your banking transactions?
Do you have any complaints about any of the services
offered by your bank? Here is how you should go
about.
1.Bring the
problem to the notice of the counter staff and
the officer in-charge.
2.If not satisfied seek a meeting with Branch
Manager.
3.Write to the Branch Manager for clarification/redressal.
4.If not satisfied write to the Controlling Office.
5.If you still feel aggrieved write to the Nodal
Officer for complaints of the concerned bank.
6.If the Nodal Officer cannot redress your complaints
and you still feel aggrieved approach
Banking Ombudsman for a satisfactory resolution
of the matter.
|
|
|
|
Thursday, August 28, 2008 |
|
 |
 |
|
