N O T E

Information given in this booklet is as of DD MM YYYY, which is subject to change/revision.

This booklet should not be considered as a legal document creating rights and obligations.It is for promoting better understanding between Customer and Banker.

Only key information on various services/facilities is given in this booklet. Each service has its own detailed terms and conditions; which can be made available on request.

For further details/information, visit or write to our branch offices, or Head Office, Or visit our Website..........................

1. Display business hours.



2. Render courteous services.



3. Attend to all customers present in the banking hall at the close of business hours.



4. Provide separate 'Enquiry' or 'May I Help You' counter at large branches.



5. Offer nomination facility to all deposit accounts (i.e. account opened in individual capacity) and all safe deposit locker hirers (i.e. individual hirers).



6. Display interest rates for various deposit schemes from time to time.



7. Notify change in interest rates on advances.



8. Provide details of various deposit schemes/services of the Bank.



9. Issue Demand Drafts, Pay Orders, etc.



10. Display Time - Norms for various banking transactions.



11. Pay interest for delayed credit of outstation cheques, as advised by Reserve Bank of India (RBI) from time to time.



12. Accord immediate credit in respect of outstation and local cheques upto a specified limit subject to certain conditions, as advised by RBI from time to time.



13. Provide complaint/suggestion box in the branch premises.



14. Display address of Regional/Zonal and Central Offices as well as Nodal Officer dealing with customer grievances/complaints.

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