Do you experience difficulties in your banking transactions? Do you have any complaints about any of the services offered by your bank? Here is how you should go about.
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1
Bring the problem to the notice of the counter staff and the officer in-charge.
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2
If not satisfied seek a meeting with Branch Manager.
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3
Write to the Branch Manager for clarification/redressal.
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4
If not satisfied write to the Controlling Office.
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5
If you still feel aggrieved write to the Nodal Officer for complaints of the concerned bank.
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6
If the Nodal Officer cannot redress your complaints and you still feel aggrieved approach Banking Ombudsman for a satisfactory resolution of the matter.